Be sure to uninstall these programs from the add/remove in the control panel (if you can).Ĩ. You have some application or some form of spyware that has hijacked your Network connection. You have the game marked "do not automatically update" in the game properties (but there is an update required).ħ. How can I verify that my GCF Cache files are good?Ħ. This might also happen if you have bad content in the GCF, you can verify the game content easily: You moved a Steam install manually and didn't delete the clientregistry.blob fileĥ. You need to make sure all files are read/write (you can mark your config.cfg r/o though).Ĥ. You have some of the game content marked read-only which can happen if you copy from a CD backup. Sometimes uninstalling and re-installing will fix it (for a while).ģ. If you are running Win2k, you still need to prove that ZA is or is not the problem. If you have any connection problems and you run ZA, uninstall it and run only the XP SP2 firewall.Įven a "good" ZA install can cause odd lag, again, if you have connection problems of any kind, uninstall it and use the XP firewall. ZoneAlarm has historically caused the most problems with Steam of any program. You can only run one firewall at a time and you MUST remove all existing permissions before you disable a firewall. You have zonealarm (or some other firewall) installed under SP2 firewall. You have a firewall blocking ports - you need to remove all existing permissions and let the firewall re-learn them, do not just assume that if they are in there they are ok, they must be removed and re-learned, especially after a Steam update.Ģ. There are a number of things that can cause "game unavailable" to show up.ġ. The latest XP SP2 update has a more aggressive firewall, so if this just started happening after you did a Windows update then you will need to look at the SP2 firewall for this problem. Some anti-Virus programs have a built-in firewall too, so be sure to check there. If the problem persists more then a day then you might need to call your ISP.Ĭertainly, if you just installed a new firewall or updated your firewall software then you need to make sure you configure it before you start looking for outside problems. If no one else is having this problem and you have your firewall properly configured, then you might have a routing problem with your ISP, or some network connection between you and the Master Servers. Certainly if you are unable to get to the Steam Forum that would also indicate that this is a Steam Network problem. If this is happening to a number of players then the Steam Network might be having problems. If this just started out of the blue, you should go check over at the Steampowered forums and see if other players are having this problem. There may be other symptoms if Steam.exe is blocked (friends won't work, etc). If it's the other way around, IE: you can't see Servers in Steam but you can while in-game, then your firewall is blocking Steam.exe. This means that your firewall is blocking hl.exe but not Steam.exe. You might see the symptom where you can see servers from the Steam ServerBrowser but not from the in-game ServerBrowser (at the splash screen). Be sure to give permission for all ports and for TCP and UPD for Steam.exe and for every hl.exe that pops up (it will ask permission for each different game you run). To fix this, remove Steam.exe and all instances of HL.exe from the firewall permissions and re-add them or let the firewall re-discover them when you run the game. If it just started after a Steam update, then chances are very good that your Firewall is blocking Steam. The first question is has this just started after a Steam update or has it been happening for a while? Here are some general guidelines on how to figure out what is causing it. If you installed Ultimate Arena, that also installs a hijack for your network connection and can cause network problems. There are number of spyware programs that do this too. The #3 biggest problem is you have X-Fire or Google Remote Desktop or one of a few other applications that hijack your network connection. Uninstall all VPN programs if you are having connection problems. Other VPN programs have other network hooking methods that can cause internet connection problems. The next biggest possible cause is that you are running "Deterministic Network Enhancer" which is used with Cisco and a few other VPN applications. Some firewalls like ZoneAlarm do not work well under XP SP2, you should uninstall ZA and just use the XP2 firewall if you have connection problems. You should only be running one firewall and you can't just "disable" one, you must remove all references to steam.exe, hl.exe and hl2.exe before you disable them. Probably the #1 cause is you are running one or more firewalls. There are a few things that can cause this.
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